Privacy Policy
Privacy & Cookie Policy
Sussex Estates | Last Updated: 10 March 2026
Thank you for visiting Sussex Estates. We are committed to protecting and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and protect your personal information, and how we use cookies and similar technologies on our website. Please read this policy carefully. It may be updated from time to time, so we recommend checking back regularly.
1. About Us
This website is operated by Sussex Sales Ltd (Company No. 16375804), trading as Sussex Estates.
Registered Address: The Quadrant Centre, Limes Road, Weybridge, United Kingdom, KT13 8DH
Phone: 01444 635062
Email: info@sussexestates.co.uk
Website: https://sussexestates.co.uk
Data Protection Officer: Christopher Jones (Director)
DPO Email: chris@sussexestates.co.uk
If you have any questions about this policy or how we handle your personal data, please contact our Data Protection Officer using the details above.
2. Information We Collect
We collect and process the following types of personal information about you:
Information you provide to us
When you fill in forms on our website or contact us by telephone, email, or other means, we may collect your name, address, email address, telephone number, and any other information you choose to provide.
Contacting us via WhatsApp
Our website includes a WhatsApp contact link. If you choose to contact us via WhatsApp, your message and any personal information you share will be processed by WhatsApp (owned by Meta Platforms, Inc.) in accordance with WhatsApp’s Privacy Policy, available at https://www.whatsapp.com/legal/privacy-policy. We will use the information you send us solely to respond to your enquiry.
Information collected automatically
When you visit our website, we automatically collect certain information about your device and usage, including your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is collected via cookies and analytics tools (see the Cookie Policy section below).
Information from property portals
If you contact us through a property portal, we may receive information such as details of your property search and your property interests in order to respond to your enquiry.
3. How We Use Your Personal Information
We use your personal information for the following purposes:
- To provide services: To respond to your enquiries, provide property information, and manage any services you have requested.
- To perform a contract: To take steps prior to entering into a contract with you, or to perform a contract we have with you.
- Marketing communications: To send you information about properties, services, or promotions that we believe may interest you, where you have given your consent or we have a legitimate interest to do so.
- Website improvement: To analyse how our website is used so we can improve its content, structure, and user experience.
- Security and compliance: To keep our website secure, prevent fraud, and comply with our legal obligations.
The legal bases on which we rely to process your personal information are:
- Consent: Where you have given us clear consent to process your data for a specific purpose. You may withdraw consent at any time.
- Contract: Where processing is necessary to perform a contract with you, or to take steps prior to entering into a contract.
- Legitimate interests: Where it is in our legitimate business interests to process your data, provided those interests are not overridden by your rights.
- Legal obligation: Where we are required to process your data to comply with the law.
4. Sharing Your Personal Information
We may share your personal information with third parties in the following circumstances:
- Vendors and purchasers: Where you have asked us to assist with a property transaction, we may share your information with relevant parties such as vendors, purchasers, and their advisors.
- Service providers: We may share your data with trusted suppliers and subcontractors who assist us in providing our services (e.g. our property management software provider, Rex Software).
- Legal and regulatory: We may disclose your information where required by law, court order, or a regulatory authority such as HMRC or the police.
- Professional advisors: We may share information with solicitors, accountants, or other professional advisors where necessary.
We do not sell your personal data to third parties.
5. Storing Your Personal Information
Your personal information is stored on computer systems based within the United Kingdom or the European Economic Area (EEA).
While we take all reasonable technical and organisational steps to protect your data, the transmission of information over the internet is not completely secure. Once we receive your data, we apply strict security procedures to prevent unauthorised access.
6. Data Retention Periods
We retain your personal information only for as long as is necessary for the purposes for which it was collected. Our standard retention periods are as follows:
- Enquiry and contact form data (name, email, phone number): up to 2 years from the date of your last contact with us.
- Client and transaction records (property sale or letting records): 7 years, in accordance with our legal and financial obligations under UK law.
- Marketing preferences and consent records: for as long as you remain on our marketing list, and up to 3 years after you unsubscribe.
- Website analytics data: up to 26 months, in line with Google Analytics default retention settings.
At the end of the relevant retention period, your data will be securely deleted or anonymised. To request early deletion, please contact us at info@sussexestates.co.uk.
7. International Transfers of Your Personal Information
Some of the third-party services we use may transfer and process your personal data outside the United Kingdom (UK). We ensure that appropriate safeguards are in place for all such transfers in accordance with UK GDPR. These safeguards include:
- Transfers to countries where the UK Government has issued an adequacy decision;
- The use of the UK International Data Transfer Agreement (IDTA) or Standard Contractual Clauses (SCCs) approved under UK law.
Google (United States)
We use Google Analytics 4 and Google Tag Manager, which are operated by Google LLC, based in the United States. Google LLC is certified under the EU-US Data Privacy Framework and processes data in accordance with Google’s Data Processing Terms. For more information, please visit https://policies.google.com/privacy.
Rex Software (Australia)
We use Rex Software, operated by Rex Labs Limited (Company No. 11241778), to power our property listings and enquiry features. Rex Software is administered from Australia, and your data may be stored and processed there. Australia has been assessed as providing an adequate level of data protection for transfers from the UK. For more information about how Rex handles your data, please visit https://www.rexsoftware.com/uk/legal/privacy-policy.
You may contact us at info@sussexestates.co.uk at any time if you require further information about the safeguards applied to any international transfer of your personal data.
8. Cookie Policy
We use cookies and similar technologies on our website to improve your browsing experience, analyse site usage, and support our services. This section explains what cookies we use and why.
What are cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.
Your consent to cookies
When you first visit our website, you will be shown a cookie banner asking for your consent before any non-essential cookies are placed on your device. You may choose to accept all cookies, reject non-essential cookies, or manage your preferences by category. You can change or withdraw your cookie consent at any time by clicking the “Cookie Settings” link in the footer of our website.
Essential / Session Cookies
These cookies are strictly necessary for our website to function correctly. They cannot be disabled.
| Cookie Name | Provider | Description | Duration |
| cookieyes-consent | CookieYes | Remembers your cookie consent preferences so you are not asked again. | 1 Year |
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They are only placed with your consent.
| Cookie Name | Provider | Description | Duration |
| _ga | Google Analytics (GA4) | Registers a unique ID to generate statistical data on how you use the website. | 2 Years |
| _ga_* | Google Analytics (GA4) | Used by GA4 to persist session state and measure site usage. | 2 Years |
| _gid | Google Analytics (GA4) | Registers a unique ID for a single day’s session data. | 24 Hours |
We use Google Analytics 4 (GA4) via Google Tag Manager to collect anonymised information about how visitors use our website, such as pages visited, time spent on the site, and general location data (country/region level only). You can opt out of Google Analytics tracking at any time by adjusting your cookie preferences via the “Cookie Settings” link in our footer, or by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
Performance Cookies
These cookies monitor the technical performance of our website, helping us to identify and fix issues quickly to ensure a smooth browsing experience. They are only placed with your consent.
| Cookie Name | Provider | Description | Duration |
| _gcl_au | Google Tag Manager | Used by Google Tag Manager to monitor site performance and track conversions. | 3 Months |
Functionality Cookies
These cookies allow the website to remember your choices and preferences, providing a more personalised experience. These are only placed with your consent.
| Cookie Name | Provider | Description | Duration |
| cookieyes-consent | CookieYes | Remembers whether you have granted or declined consent for various cookie categories. | 1 Year |
Third-Party Service Cookies
These cookies are set by third-party services integrated into our website. We use Rex Software to display live property listings and handle property enquiries on our website. Rex Software is operated by Rex Labs Limited (Company No. 11241778), based in Australia.
| Cookie Name | Provider | Description | Duration |
| JSESSIONID | Rex Software (rexsoftware.com) | Maintains your session while using the property search and listings features on our website. | Session |
| persist:rex.auth | Rex Software (rexsoftware.com) | Maintains your authentication state within the Rex property system. | Session |
| reduxPersistIndex | Rex Software (rexsoftware.com) | Maintains session information for the property search interface. | Session |
| r3_referral_story | Rex Software (rexsoftware.com) | Tracks the source from which you arrived at the website to help Rex optimise its services. | Session |
Refusing or Withdrawing Cookie Consent
You may adjust your browser settings to refuse cookies, but please note that some features of our website may not function correctly if you do so.
You can also find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
9. Your Rights
Under UK data protection law, you have the following rights in relation to your personal information:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may ask us to correct inaccurate or incomplete personal data.
- Right to erasure: You may request that we delete your personal data in certain circumstances.
- Right to restriction: You may ask us to restrict the processing of your personal data in certain circumstances.
- Right to data portability: You may request a machine-readable copy of your personal data.
- Right to object: You may object to the processing of your personal data where we rely on legitimate interests.
Withdrawing Your Consent
Where we process your personal information based on your consent (including consent to non-essential cookies), you have the right to withdraw that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing carried out before the withdrawal.
- To withdraw cookie consent: Click the “Cookie Settings” link in the footer of our website and update your preferences at any time.
- To withdraw marketing consent: Click the unsubscribe link in any marketing email we send you, or email info@sussexestates.co.uk.
- To exercise any other right: Email our Data Protection Officer at chris@sussexestates.co.uk. We will respond within one calendar month as required by UK GDPR.
10. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you follow a link to another website, please note that those websites have their own privacy policies and we are not responsible for their content or practices. We recommend reviewing their privacy policies before submitting any personal information.
11. Complaints
We hope to resolve any questions or concerns you have directly. However, you have the right at any time to raise a concern with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/
Helpline: 0303 123 1113
12. Contacting Us
If you have any questions about this Privacy and Cookie Policy, or wish to exercise any of your rights, please contact us:
Sussex Sales Ltd (trading as Sussex Estates)
Company No. 16375804
The Quadrant Centre, Limes Road, Weybridge, United Kingdom, KT13 8DH
Phone: 01444 635062
General Email: info@sussexestates.co.uk
Data Protection Officer: Christopher Jones (Director)
DPO Email: chris@sussexestates.co.uk
Website: https://sussexestates.co.uk
